Terms & Conditions

Last updated: March 31, 2026

1. Acceptance of Terms

By using the Moveham app, users acknowledge that they have read, understood, and agree to be bound by these Terms & Conditions. These terms currently govern your access to and use of our ride-sharing services .

We may update these terms from time to time. We will notify users of material changes via in-app message or email where possible. Changes become effective immediately upon posting on the platform. Continued use of our services after changes constitutes acceptance of the updated terms.

2. Eligibility

Age Limits: Riders must be at least 18 years old. Drivers must be at least 21 years old. Guardians may create and use an account to book rides for minors under 18, but the guardian remains fully responsible.
Valid ID: A valid government-issued ID (e.g., driver's license, passport, national ID card, voter's card) is required.
Account Ownership: Users must create an account in their own name and provide accurate information. Account sharing is prohibited. We may use biometrics, OTP verification, or other measures to enforce this.

3. Services Provided

Our platform offers ride-sharing services, connecting riders with independent Driver Partners for on-demand transportation.

Service Areas: Services are currently available in Lagos State (Ibeju-Lekki and Epe Axis). We may expand or modify service areas at any time with notice where practicable.

4. User Responsibilities

Accurate Information

Users must provide accurate and truthful information. Riders must provide correct pickup and drop-off locations. Multiple offenses of providing false information may result in account suspension or permanent ban.

Community Guidelines

Users must treat others with respect. Harassment, abuse, discriminatory behavior, violence, or threats will not be tolerated and may result in immediate suspension.

5. Prohibited Items

The following items are strictly prohibited:

Firearms, ammunition, or other weapons
Illegal drugs or substances
Flammable goods, chemicals, or hazardous materials
Perishable items (e.g., food, plants) unless specifically arranged and approved via the app in advance
Other items that may be hazardous or pose a risk to drivers, users, or the public

Note: Users are responsible for insuring valuable items such as cash or jewelry.

6. Fees & Payments

Fare Calculation

Fares are calculated using a base fare, per-kilometer rate, per-minute rate, distance, and duration, with a minimum fare where applicable. An estimated fare is shown before confirmation.

Surcharges

We do not apply surge pricing. Tolls, taxes, and other applicable fees may be added where necessary.

Taxes

Users are responsible for all applicable taxes.

Payment Methods

We operate a fully cashless payment system through the MovePay wallet, powered by Flutterwave. The wallet is designed in compliance with Central Bank of Nigeria (CBN) regulations for electronic payments and digital wallets. Upon registration, each user is assigned a unique virtual account number. Wallet funding may be subject to applicable bank or transfer charges. All transactions are processed securely.

7. Cancellation Policy

When Charges Apply

Cancellation fees may apply if a user cancels after the driver has arrived or is en route. See our Refund Policy for details.

Refund Eligibility

Refunds may be issued for technical issues, driver cancellations, or other cases beyond user control. Requests must be submitted within 24 hours.

8. Rider Onboarding Process

Registration Requirements

To become a Rider:

Download the Moveham app
Create an account using your email
Verify your phone number via OTP
Provide accurate personal information
Accept these Terms & Conditions and Privacy Policy

9. Rider Agreement

By using Moveham as a Rider, you agree to:

Provide accurate pickup and drop-off locations
Be ready at the pickup point within 5 minutes of driver arrival
Treat Driver Partners with respect and refrain from harassment or abuse
Not request violation of traffic laws
Pay the displayed fare
Wear seatbelts at all times
Not carry prohibited items
Keep the vehicle clean
Provide honest ratings and feedback
Report safety concerns immediately via the app

10. Driver Partner Onboarding Process

Registration Requirements

To become a Driver Partner, you must:

Create an Account: Complete in-app registration
Document Verification: Upload valid government ID, driver's license, vehicle registration, and insurance
Vehicle Inspection: Pass required inspection in line with Lagos State guidelines
Training: Complete Moveham orientation
Account Activation: Approval within 3-5 business days

Driver Eligibility Requirements

Must be at least 21 years of age
Must possess a valid driver's license with required endorsements
Must have at least 1 year of driving experience
Must have legal access to a suitable vehicle
Vehicle must not be older than 10 years (with possible flexibility in exceptional cases)
Must have valid motor insurance
Must have a compatible smartphone
Must comply with Lagos State requirements, including LASDRI certification where applicable

Vehicle Requirements

Insurance:

Drivers must maintain valid comprehensive motor insurance meeting Nigerian and Lagos State minimum requirements.

Registration:

Vehicles must be fully registered and licensed per local laws, including Lagos State vehicle inspections.

Maintenance:

Drivers are responsible for keeping vehicles in safe, roadworthy condition.

Required Documents:

Certificate of Registration (CR)
Road Worthiness certificate
Valid Driver License
Vehicle Insurance Policy
LASDRI certification (where required)

11. Driver Partner Agreement

Independent Contractor Status

Drivers are independent contractors, not employees. They handle their own expenses, taxes, and benefits, and enjoy flexibility in schedules and routes.

Driver Conduct

Professional Behavior: Courteous and professional conduct at all times
No Harassment: Zero tolerance for harassment or discrimination
No Drugs/Alcohol: Must not operate under the influence

Operational Rules

Accept trips only via the app
No unauthorized passengers
Follow GPS routes unless a safer option is mutually agreed
Maintain all required licenses and insurance
Report accidents or incidents immediately

Earnings & Commissions

Commission Rates: Drivers earn 85%–90% of the fare (Moveham service fee: 10%–15%). Deductions (if any) will be clearly communicated.
Payout Schedule: Weekly payouts, subject to verification and any applicable deductions or delays due to banking processes.

12. Safety Features

Moveham provides robust in-app safety features designed to protect both riders and drivers. These include automatic trip sharing with trusted contacts, real-time trip tracking, shake-to-send emergency alerts, and incident reporting. Riders can also verify trips using a secure PIN shared with the driver before the journey begins. Drivers are required to carry valid insurance, and users are encouraged to actively use these safety tools. In the event of any incident, users should contact support immediately.

13. Liability Disclaimer

Platform as Facilitator: Moveham is a technology platform connecting riders with independent Driver Partners. We do not provide transportation services ourselves.

Limited Liability: Our liability is limited to the fare paid for the specific trip, except in cases of gross negligence or willful misconduct by Moveham. Drivers are responsible for their own insurance and compliance with Lagos State regulations. We are not liable for driver actions, delays, or incidents beyond our direct control.

14. Account Suspension & Termination

We may suspend or ban users for violations including low ratings, misconduct, safety risks, fraud, or false information:

Violate these Terms
Harassment, abuse, or discrimination
Safety risks or reckless behavior
Fraud or platform manipulation
Consistently low ratings (below 4.0 for Drivers, below 3.5 for Riders)
False documentation

Banned users may appeal the decision via support@moveham.com within 7 days. Wallet balances will be handled fairly where possible (subject to verification). Refunds for banned accounts are at our discretion.

15. Privacy & Data Protection

We collect and process personal data (including location data) in accordance with the Nigeria Data Protection Act 2023 (NDPA). Please review our Privacy Policy for details on data handling, consent, rights, and security measures.

16. Governing Law & Dispute Resolution

Applicable Law: Governed by the laws of the Federal Republic of Nigeria.

Dispute Resolution: Disputes should first be resolved via in-app support, then email to support@moveham.com.

Unresolved disputes shall be referred to mediation or binding arbitration under the Arbitration and Mediation Act 2023, seated in Nigeria. For consumer disputes, users retain the right to approach appropriate courts in Nigeria as permitted by law.

17. Miscellaneous

Force Majeure: We are not liable for delays or failures due to events beyond our reasonable control (e.g., natural disasters, strikes, or government actions).

Indemnity: You agree to indemnify Moveham against claims arising from your misuse of the platform or violation of these terms.

Intellectual Property: All content, logos, and app features are owned by Moveham or its licensors. Unauthorized use is prohibited.

Severability & Entire Agreement: If any provision is invalid, the rest remain enforceable. These terms constitute the entire agreement.

18. Related Policies

Please also review:

19. Contact Information

For questions about these Terms and Conditions:

Moveham Support

Email: support@moveham.com

Phone: +234 704 652 5284

Address: Lagos State, Nigeria (Ibeju-Lekki/Epe Axis operations)