Privacy Policy

Last updated: March 31, 2026

1. Introduction

At Moveham, we are deeply committed to protecting your privacy and ensuring the responsible handling of your personal data. This Privacy Policy provides a clear and comprehensive explanation of how we collect, process, use, disclose, store, and safeguard your information when you access or use our ride-sharing platform, MovePay wallet, and related features.

By accessing or using Moveham, you consent to the practices described in this Privacy Policy. This policy is designed to comply with the Nigeria Data Protection Act 2023 (NDPA), the Nigeria Data Protection Regulation (NDPR), and all other applicable data protection and privacy laws. We may update this policy periodically. Any changes will be posted on our platform with the updated "Last updated" date, and material changes will be notified to you.

2. Information We Collect

Personal Information

We collect information you voluntarily provide to us, including:

Full name, email address, phone number, and date of birth
Profile picture, government-issued identification (e.g., NIN, driver's license, passport)
Payment information, bank details, and MovePay wallet credentials
Vehicle details, license plate number, and insurance information (for drivers)
Emergency contact details and next of kin information
Any other information you choose to provide through support tickets or feedback forms

Location Data

We collect precise geolocation data (GPS coordinates, pickup and drop-off addresses, and route information) to enable ride matching, navigation, real-time tracking, and service delivery. Location data is only collected when the app is actively in use and with your explicit consent. You may disable location services at any time through your device settings, though this may limit core functionality.

Usage and Technical Data

We automatically collect technical and usage information such as IP address, device model, operating system, browser type, app version, unique device identifiers, crash logs, trip history, ratings, reviews, and interaction data. This helps us maintain service quality, improve performance, and detect fraudulent activity.

3. How We Use Your Information

We use the collected information for the following legitimate purposes:

Service Delivery: Facilitate ride bookings, driver-rider matching, route optimization, payment processing
Safety and Security: Identity verification, background checks, fraud prevention, risk assessment, and incident response
Communication: Provide trip notifications, receipts, promotional offers, and important service updates
Customer Support: Investigate and resolve issues, respond to inquiries, and manage disputes
Platform Improvement: Analyze usage trends, conduct research, and develop new features or enhancements
Legal and Regulatory Compliance: Fulfill obligations under applicable laws, respond to legal requests, and enforce our Terms of Service
Personalization: Tailor your experience, recommend services, and show relevant content

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information for marketing purposes. We may share your information only in the following limited circumstances:

With Trusted Service Providers

We engage third-party vendors and partners who provide essential services such as payment processing, cloud hosting, identity verification, mapping services, SMS/email notifications, and analytics. These providers are contractually obligated to protect your data and use it solely for the purposes we specify.

During Active Trips

Limited personal details (name, profile photo, rating, and vehicle information) are shared between riders and drivers to facilitate safe and smooth trips. Real-time location data is shared only during an active ride and ceases once the trip ends.

Legal and Safety Disclosures

We may disclose your information when required by law, regulatory authorities, or to protect the rights, property, or safety of Moveham, our users, or the public. This includes responding to court orders, subpoenas, government requests, or in cases of suspected fraud or illegal activity.

Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the transaction, subject to the same protections outlined in this policy.

5. Data Security

We take the security of your personal data seriously and employ robust technical, administrative, and physical safeguards, including:

End-to-end encryption of data in transit and at rest (using TLS 1.3 and AES-256)
PCI-DSS and CBN-compliant secure payment processing systems
Regular third-party security audits, penetration testing, and vulnerability assessments
Employee training on data protection and confidentiality obligations
Dedicated incident response and data breach notification procedures

While we implement commercially reasonable measures to protect your information, no system is completely impenetrable. We cannot guarantee absolute security. In the unlikely event of a data breach, we will notify affected users and relevant authorities as required by the NDPA.

6. Your Rights Under NDPA

As a data subject under the Nigeria Data Protection Act 2023, you have the following important rights:

Right to be Informed: Know how your data is being processed
Right to Access: Request a copy of the personal data we hold about you
Right to Rectification: Correct inaccurate or incomplete information
Right to Erasure ("Right to be Forgotten"): Request deletion of your data, subject to legal obligations
Right to Restriction of Processing: Limit how we use your data in certain circumstances
Right to Data Portability: Receive your data in a structured, commonly used, and machine-readable format
Right to Object: Object to processing based on legitimate interests or for direct marketing
Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at support@moveham.com. We will respond to your request within 30 days (or as otherwise required by law). We may need to verify your identity before processing your request.

7. Cookies and Tracking Technologies

We use cookies, pixels, local storage, and similar tracking technologies to provide, protect, and improve our services:

Strictly Necessary Cookies: Essential for authentication, security, and core platform functionality
Performance and Analytics Cookies: Help us understand how users interact with our services
Functional Cookies: Remember your preferences and personalize your experience
Marketing Cookies: Used for targeted advertising and promotions (only with your consent)

You can manage your cookie preferences through your browser or device settings. Note that disabling certain cookies may affect the functionality of the platform.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal and regulatory obligations (including tax, accounting, and safety requirements), resolve disputes, and enforce our agreements. Trip and transaction records are generally retained for up to 7 years. Upon account deletion, we will delete or anonymize your personal data within 30 days, except where retention is legally required.

9. International Data Transfers

Your data is primarily processed and stored within Nigeria. Where we transfer personal data outside Nigeria (for example, to cloud service providers or international partners), we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs), Binding Corporate Rules, or other mechanisms approved under the NDPA.

10. Children's Privacy

Moveham is not intended for use by individuals under the age of 18. We do not knowingly collect, use, or disclose personal information from children. If we discover that we have inadvertently collected data from a child under 18, we will take immediate steps to delete such information. Parents or guardians who believe their child has provided us with personal data should contact us immediately.

11. Changes to This Policy

We reserve the right to modify or update this Privacy Policy at any time. We will notify you of any material changes through in-app notifications, email, or a prominent notice on our platform. Your continued use of Moveham after the effective date of the updated policy constitutes your acceptance of the changes.

12. Related Policies

Please also review our other important policies:

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices:

Moveham Privacy Team

Email: support@moveham.com

Phone: +234 704 652 5284

Address: Lagos State, Nigeria (Ibeju-Lekki/Epe Axis operations)

We aim to respond to all privacy inquiries within 48 hours and resolve formal data subject requests within 30 days.